Ella Walding

Senior Service Design Consultant

Ella is a Senior Service Design Consultant with a particular interest in using service design to achieve social justice for vulnerable groups: she believes that service design can be transformative in offering hope to those who face tough challenges in life.

Ella is working on Better Endings – a year-long programme that is creating new solutions for end of life care in Lambeth and Southwark. She is currently developing a new service for carers who are supporting people at the end of life, looking at ways of building resilience and emotional well-being through coaching. She is also working to transform children’s services in Wigan by implementing a new model that creates a wraparound service for young people using an asset-based approach.

Ella has experience in strategic design, where she has made change happen in complex adaptive systems and developed effective performance frameworks. Before Innovation Unit, Ella led and implemented a variety of projects including the development of a new vision for the Shaw Trust; changing the structure and quality of support for Street Champions in Lambeth; working with a secondary school in a deprived area to raise young people’s aspirations; and implementing a new change management system across the Government of Malta, for which she won Service Design Network’s International Service Design Award for Organisational Impact in Government 2017.