Search
Menu
The deadline for receipt of applications is 09:00am Thursday 30th October 2025.
We are looking for an Operations Assistant to provide comprehensive organisational, administrative, and HR support across our core business functions, including IT, systems, HR, Finance, recruitment, team events, and workspace coordination. This role is crucial for ensuring the organisation runs smoothly and efficiently, maintaining high standards of organisation, communication, and employee experience.
Roles and Responsibilities
Operations and Office Administration
- Act as a first point of contact for operational queries.
- Manage shared mailboxes, triaging and forwarding emails as appropriate.
- Help maintain shared systems and records (Google Workspace, Sharepoint, HR and operations files).
- Liaise with shared workspace providers on desks, room bookings, supplies, and office logistics (including managing couriered mail).
- Keep organisational records, templates, and compliance documents up to date and well organised.
- Act as a first point of contact for operational queries.
- Manage shared mailboxes, triaging and forwarding emails as appropriate.
- Help maintain shared systems and records (Google Workspace, Sharepoint, HR and operations files).
- Liaise with shared workspace providers on desks, room bookings, supplies, and office logistics (including managing couriered mail).
- Keep organisational records, templates, and compliance documents up to date and well organised.
System and IT Support
- Provide day-to-day support with organisational systems (e.g. CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive), ensuring data is up to date and processes are followed.
- Set up IT and systems access for new starters (Google Workspace emails, CMAP, TravelPerk, Slack).
- Provide first-line IT troubleshooting (password resets, access issues) and escalate to external IT support when needed.
- Track laptops/phones, order new kit, and coordinate disposal.
- Maintain accurate records of equipment and system access.
- Provide guidance and basic training on organisational systems (CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive).
- Provide day-to-day support with organisational systems (e.g. CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive), ensuring data is up to date and processes are followed.
- Set up IT and systems access for new starters (Google Workspace emails, CMAP, TravelPerk, Slack).
- Provide first-line IT troubleshooting (password resets, access issues) and escalate to external IT support when needed.
- Track laptops/phones, order new kit, and coordinate disposal.
- Maintain accurate records of equipment and system access.
- Provide guidance and basic training on organisational systems (CMAP, Slack, Zoom, TravelPerk, Miro, Google Drive).
Events and Team Culture
Lead planning and logistics for key organisational events including:
- Board meetings
- Quarterly Away Days
- Annual Associates Evening
- Summer and Christmas social events
- Internal learning Programme sessions (e.g. Innovation Academy)
- Research and book venues, catering, and travel for events and meetings.
- Coordinate milestone celebrations and gifts (weddings, new babies, leavers).
- Support team culture by coordinating birthday cards, end-of-week notes, and other initiatives to promote connection and belonging.
Lead planning and logistics for key organisational events including:
- Board meetings
- Quarterly Away Days
- Annual Associates Evening
- Summer and Christmas social events
- Internal learning Programme sessions (e.g. Innovation Academy)
- Research and book venues, catering, and travel for events and meetings.
- Coordinate milestone celebrations and gifts (weddings, new babies, leavers).
- Support team culture by coordinating birthday cards, end-of-week notes, and other initiatives to promote connection and belonging.
Business Development (BD) Support
- Support proposal and tender submissions, including formatting, document preparation and input of corporate details.
- Maintain organised records of contracts, proposals, and associate agreements.
- Assist with basic BD reporting from CRM data.
- Support proposal and tender submissions, including formatting, document preparation and input of corporate details.
- Maintain organised records of contracts, proposals, and associate agreements.
- Assist with basic BD reporting from CRM data.
Finance Administration
- Support staff with purchases of equipment and other expenses.
- Collect and record credit card receipts to support reconciliation.
- Organise and code supplier invoices for processing by the Finance team.
- Support the update purchase order and client invoicing trackers.
- Provide day-to-day support for expense claims and timesheet processes.
- Ad hoc support to the MD, Head of Finance and Operations and HR Manager as required.
- Support staff with purchases of equipment and other expenses.
- Collect and record credit card receipts to support reconciliation.
- Organise and code supplier invoices for processing by the Finance team.
- Support the update purchase order and client invoicing trackers.
- Provide day-to-day support for expense claims and timesheet processes.
- Ad hoc support to the MD, Head of Finance and Operations and HR Manager as required.
Contract details
Location
We have colleagues in London, Edinburgh, Greater Manchester, Yorkshire and places in between, with access to offices in central London and Manchester.
We only accept applications from people with the right to work in the UK and are UK based.
Hybrid working
Our team splits their time between home, on client sites and office, with moments to come to the office for project work, away days and socials. Schedules vary depending on the requirements of your role.
Salary
£ 28k p.a. depending on experience
Type
Part-time permanent (3 days per week)
Hours
22.5 per week
Holiday
27 days holiday plus bank holidays. In addition, we close the office for three days between Christmas and New Year.
Who will I report to?
Head of Finance and Operations.
Benefits
4% pension contribution
Pension salary exchange scheme
Life cover
Flexible working
Employee Assistance Support
Equal Opportunities
We actively seeking applications from a diverse range of candidates, including people of colour, those from disadvantaged socioeconomic backgrounds, individuals with disabilities, and other underrepresented groups. Our recruitment process tests your ability, skills, and knowledge, so apply even if you have limited experience.
We use the Applied platform for recruitment, which aims to reduce unconscious bias by having you answer skill-based questions instead of relying solely on your CV. Responses are reviewed randomly by our team. Please refrain from using AI for your sift questions to ensure a fair representation of your abilities. The platform also asks demographic questions, which are anonymous to us and only used for summary statistics to ensure a balanced candidate pool. You can opt out of these questions.
Share this page
Share this on Bluesky
Share this on LinkedIn
