Service Designer

Job details | DEADLINE: 26/02/2024 9:00 am

We are looking for a new Service Designer to join the Innovation Unit team, to keep transforming systems and reducing inequalities

You will work as part of a project team across our high-impact, innovation consultancy. The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, based on your experience.

The role includes:

  • Leading elements of projects and supporting project delivery
  • Managing, coordinating and facilitating a number of project-related activities such as research, prototyping and co-design
  • Developing high quality project outputs ranging from workshop materials to reports
  • Developing Innovation Unit (IU) service design capability and supporting business development
  • Developing and maintaining strong relationships with potential and current clients whilst working closely with other IU team members

The role 

1. Design-Led research

  • Desk based research and analysis
  • Recruiting participants and using research techniques such as ethnography
  • Reporting and synthesis of research
  • Management of research archiving and data protection

2. Design, development and delivery of workshops and sessions with clients and service users

  • Leading the development and production of workshop materials
  • Communicating with clients
  • Leading, organising, preparing for and facilitating creative, group-based activities and discussions involving clients and project stakeholders

3. Development of high quality project outputs

  • Working closely with Innovation Consultants and other team members to plan and deliver high quality designs for outputs of all kinds within projects
  • Identifying and highlighting opportunities for design to contribute to the delivery of project outcome

4. Project coordination, effectiveness and productivity

  • Ensuring that the strands of work you are responsible for are delivered to time and budget
  • Managing your time effectively, including inputting your utilisation and future delivery assumptions regularly to Innovation Unit’s management system

5. Business Development

  • Working closely with the business development team to identify, cultivate and pursue emerging business development opportunities
  • Contributing to Innovation Unit’s business development activity as required and on ad-hoc basis.
  • Networking and forming relationships with potential clients.
  • Undertaking background research and pitch writing, including idea generation and the creation of new offers and proposals.
  • Representing the organisation and the project at conferences and meetings.

6. Development of the Service Design Practice

  • Contributing to the setting and maintenance of high standards of design-led processes and outputs.
  • Developing and championing design thinking, design-led processes and creative approaches to research and problem-solving.

Deadline for applications: 26/02/2024 9:00 am

Download application pack